ARH Digital was founded in 2004, with the aim of transforming businesses through results driven consultancy, digital transformation delivery management, agile implementation, and digital innovation strategy development. ARH Digital has an extensive base of experience in dealing with major blue chip companies as well as medium to small sized businesses and we are able to tailor make our solutions for your specific needs.

Summary of Experience

Adriaan Héfer is an experienced business consultant and delivery manager (25 +years) with a strong technology background. Adriaan has been involved in numerous  Bank, Insurance, Revenue Authority, Financial Services, Government, Health Care, Oil, Retail and Telecoms transformation programs in Southern Africa and the UK.

His experience  includes, but not limited to:

• Agile digital transformation delivery
• Agile coaching 
• ICT & Digital strategy and road map formulation
• Business solutions design and implementation
• Business case formulation
• RFI and tender management
• Business process design and management
• Digital solution conceptualisation and delivery
• Agile delivery management of software solutions and applications.
• Business development & startups in Southern Africa

Education

• BSc Degree with Computer Science Honours from UCT
• Diplomas in Systems Analysis & Design and Project Management
• Certified Prince2 Practitioner
• Scrum Master certification
• Various digital transformation & innovation courses

Relevant Experience

Business and ICT Solutions Design and Implementation

Provided strategic consulting, business development and has deep delivery management experience across various business and ICT projects in Southern Africa. And UK.  Focused on understanding and formulating the client’s business and ICT strategy, and advising how best to leverage technology to increase bottom line profits. Specialist in digital solutions, mobile technology, Fintech, AI, Robotics, internet technology, cloud computing, ECM (Enterprise Content Management), document  and records management, workflow, call centre and BPO solutions.

Main programs included:

• Delivery of Fintech solution for BenX SA
• Agile transformation delivery at Old Mutual SA
• Agile transformation delivery at Nedbank SA
• Design, development and Implementation of online retail business including  business strategy, operating model, financial model and digital marketing strategy.
• Delivery of ECM solution and digitisation project at Lesotho Revenue Authority
• ECM strategy development (including Business Design) for Swazi Revenue Authority
• Implementation of ECM solution at SA Parliament and Cape Provincial Government.
• BPR exercise and process automation (workflow and ECM), software design and implementation at numerous South African life assurance and  pensions companies.
• ECM solution design and delivery management at health care and banking clients in the UK.
• ICT /business strategy development and alignment at major life assurance companies in SA.
• Implementation of Call Centre solutions for Telecoms, and Retail clients.
• Streamlined business processes and implemented IVR and website apps  at  Oil company .
• ICT Solutions design and delivery to multiple Mobile Telecommunications Network Operators in Southern Africa.
• CRM solution design at Land Bank SA.

Business Process Outsource Solutions

Detailed design, plan and mobilisation of turnkey BPO solutions to multiple major pension funds and pension fund administrators in Financial Services sector. Company Director .

Business Development and Company Startups in Africa

Including  sales and marketing activities, account management, contract negotiation, management of multiple concurrent projects, vendor and stakeholder management, programme and portfolio management and identification of suitable partner companies. Extensive African network.

Company Details:

Arh consulting pty Ltd
Reg no 2021/556813/07
Registered Address:  14 Akkerdal Avenue, Newlands, Cape Town, 7700, South Africa
Telephone: +27 (0) 82 339 7047
e-mail: adriaan@arhdigital.tech 

Download Adriaan Hefer Summary Profile here